Order Processing
All original artworks are carefully prepared, inspected, and professionally packaged before shipment.
Orders are typically processed within 5-10 business days after confirmed payment.
Art prints are made to order and usually produced within 3-7 business days.
Business days exclude weekends and public holidays.
Returns
If you return an item because you changed your mind, you are responsible for the direct return shipping cost.
For large original artworks, insured return transport may be significant due to the artwork’s size, value, packaging and destination, and may be approximately equal to the original delivery cost. Contact us before purchase for an estimate.
Standard art prints can normally be returned using an appropriate tracked postal or courier service.
This does not affect your statutory consumer rights. Please see our Return, Refund and Withdrawal Policy for full details.
Shipping Within the European Union
We ship throughout the European Union.
Estimated delivery time for original artworks is 10-14 business days after dispatch, depending on destination and courier service.
The total estimated timeframe (processing + delivery) is approximately 15-20 business days.
Delivery times are estimates and may vary due to logistics providers or seasonal demand.
Shipping Outside the European Union
If you are located outside the EU, please contact us before placing your order.
International shipments may require individual confirmation. Delivery times, shipping costs, customs duties, taxes, and import fees depend on the destination country and are the responsibility of the customer unless otherwise agreed.
Shipping details and estimated costs will be provided prior to order confirmation.
Additional Information
All artworks are securely packaged to ensure safe transport.
Once your order has been dispatched, you will receive shipping confirmation and tracking information (where available).
If your artwork arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and artwork so we can assist you promptly.
For any shipping-related questions, please contact us at info@irenart.studio or via our contact form.
